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Claims. Customer Experience. 360.

Helping insurers digitalize faster, without disrupting things that work well.

 
 
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INsurance2 DIGITAL CUSTOMER is the fastest way for insurers to generate results with digital solutions.

No long projects, no core swaps or risky migrations.

We add a digital customer experience layer for claims, marketing, support and sales on top of your existing systems and workflows.

 
 

Trusted by the best

It's now or never
for full digitial in insurance

You have to start moving faster in executing digital transformation. And do it in a way that’s easy on your team, processes and budget. Delivering the user experience and convenience digital customer expect.

 

Accelerating insurer digital maturity

INsurance2
DIGITAL
STACK

 

Customer facing, low coding, high value & fast impact solutions. Delivered with a full stack of services for digital transformation, integrations and team buy-in.

INsurance2 DIGITAL CUSTOMER

INsurance 2 DIGITAL PLATFORM

INsurance 2 CORE

 

Customer Record

Sharing customer information across the organization
on every communication channel.

  • Golden Customer Record

  • GDPR

  • Omni Channel customer activity

  • Products & Opportunities

  • Open Cases

Customer Experience

Deliver great service promptly on every interaction. Share information across team, know why a customer is calling.

  •  Omni Channel customer activity

  • Products & Opportunities

  • Open Cases

 

Case Management

Upgrade tickets and tasks into workflows with
responsibilities, delegation, timers, tracking and reporting. 

  • Case classifications & SLAs

  • Automated & transparent workflows

  • Reporting and KPIs

Claims

Deploy customer record, omnichannel experience and case management to control the claims process, lower costs and make customers feel more value. 

  • Automatic updates between claims and call center

  • Provide customers with resolution status

  • Faster photo capture with Remote Appraiser tie in

Featured
Start from business value
Start from business value

There are many ways to start a project, but most don't focus on what matters most - value. Why? Because they get stuck in choosing technologies, integrating existing systems and endless planning of the best workflow for this or that scenario. This is the typical waterfall approach backed up by armies of consultants. It may work in some cases, typically in TIER 1 environments where you're dealing with several dozen core systems and hundreds of people involved in every aspect of the project. But scroll down to the regional level and your TIER 3, 4 and 5 insurer, you're using the mindset, tools and tactics that you don't have the resources to execute fast enough.

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Unlocking Growth with INsurance2 DIGITAL CUSTOMER
Unlocking Growth with INsurance2 DIGITAL CUSTOMER

In today's rapidly evolving insurance landscape, insurers find themselves facing a unique set of challenges. From limited resources to the struggle of keeping up with digital trends, these insurance companies are seeking efficient solutions that can catapult their businesses into the digital age. That's where INsurance2 DIGITAL CUSTOMER comes in - the game-changing service that empowers insurers to swiftly embrace digital transformation without the hassle of long projects, core swaps, or risky migrations.

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Accelerating readiness for adopting AI
Accelerating readiness for adopting AI

How many clicks separate your call center team from solving customer problems? Or do you measure resolution times in the number of call backs, forwards and days waiting

Read More →

Eliminating forms and shortening
claims response times

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Digital Claims Management

Helping agents see the big picture and act faster through a unified user interface.

One interface to access all the back and core system information they need and share and track tasks across the team.

 
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Connected to whatever existing app or claims entry point you’re using.

IN2 DIGITAL CUSTOMER takes the information, organizes it into cases and delivers it to your agents.

Named as a top insuretec by
the DIA Community

 
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IN2 is one of a handful of industry pioneers who provide data integration platforms which plug into legacy technology via dedicated APIs.

IN2 DIGITAL CUSTOMERS feeds data into CRM environments to deliver unified workflows.

“The IN2 DIGITAL CUSTOMER solution eliminates forms, shortens claims response times and lowers costs with automation.”

– Digital Insurance Agenda

 
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The INsurance2 DIGITAL platform enables gradual migration scenarios for traditional core upgrade projects.

With no cut off date, the platform showed a merged picture of data in the oeld and new cores through one interface.

Schedule a live demo